The challenges and expectations for banks, insurance, wealth management, financial planning, superannuation, and other financial services companies are more evident now than ever before with increased public, regulatory, government and media scrutiny.
It is vital for organisations stay up-to-date on the latest developments and have a solid grasp on their agents’ compliance standards. Unfortunately, it’s simply not feasible for a business’s compliance team to manually listen to every single conversation taking place to measure compliance across the board. At the cost of doing nothing, businesses put themselves at significant risk of hefty fines, expensive legal action, and a damaged reputation.
In this webinar, Call Journey CEO, Paul Humphrey will guide you on how Conversation Analytics can help improve compliance and risk management processes, reducing the risk of fines, legal action and loss of business by ensuring high-quality compliance standards at all times, even when you’re not actively monitoring calls yourself.